What can artificial intelligence (AI) do for your QMS?
PUBLIREPORTAGE BPA Solutions has investigated various AI tools and their potential applications for quality management, such as chatbots, automatic object recognition and intuitive prediction (predictive maintenance).
As highly experienced software developers in the Microsoft ecosystem, we use AI tools based on MS technologies in the context of quality management. AI models are used to simplify QM tasks such as prediction, form/document processing, object recognition, classification by categories and entity extraction.
At BPA Solutions SA, we work with already established and proven AI models to mainly identify logical, unique and helpful key elements in the text and classify them into predefined categories. This model allows users to ask general questions to a chatbot (in Microsoft Teams) and get relevant content from their eQMS, such as my pending actions or recently published documents. Furthermore, we use AI to search for similar documents or non-conformities and simplify problem resolution. This can also make problem resolution much more accurate, efficient and faster. These tools provide a novel and very useful way to leverage the existing eQMS with productive, real-time discussions to eliminate cumbersome email processes and simplify the user experience.
We studied the object recognition AI model, which is interesting for the quality control operations or inventory management. However, this model needs to be trained with thousands of relevant photos. For device verification, we used Power Apps to develop a mobile application with a barcode scanner to quickly identify devices without the need to train an AI model, which would otherwise be costly, tedious, and result in potential inaccuracies.
As a result, time, cost, and results must always be considered when using AI.
Can ChatGPT help in the context of quality management?
ChatGPT is not able to specifically index only the entire content of your eQMS software. It has been developed and trained to retrieve content from the entire Internet. In this context, ChatGPT could still be very effective in helping quality managers make informed decisions and enforce good quality management practices.
BPA continues to analyze possible ways to use ChatGPT, combining contextual eQMS content with subject matter expertise. For example, ask about possible corrective actions for a temperature deviation error in a pharmaceutical product or ask about possible causes for such an error.
Contact BPA Solutions for a free trial at. sales@bpa-solutions.ch or +41 24 524 25 40.
