The AI tool "Plain" for comprehensible communication
In many companies, documents are often so complex that only experts can understand them. This jeopardizes growth, quality and safety. Misunderstandings in safety-critical documents can even lead to injuries or fatalities. TÜV Rheinland explains why documentation is often so difficult to understand - and how AI software can help.
Complex documents exclude employees
The aim behind documentation in companies is usually to obtain a certificate, explains TÜV Rheinland in a blog post. The target group is often not the employees, but the people who certify the company. "The language of typical system documentation is 'auditory', i.e. geared towards the standards, the auditors and obtaining the certificate," writes TÜV Rheinland in its blog (QM-aktuell.de). This excludes many employees from the documents. An expensive and dangerous mistake.
"Simply writing is difficult"
The authors' opinion: Many quality experts can only write about quality management in the language of standards and technical models. Software such as the free AI tool "Plain" from Wortliga could help here, according to TÜV Rheinland.
"Writing simply is difficult," says Gidon Wagner from Wortliga. "The challenge lies in preparing complex content in such a way that everyone understands it - without losing precision. The AI tool "Plain" helps experts with this. TÜV Rheinland's assessment illustrates the contribution AI can make to communication."
Clear communication saves time and increases satisfaction
Comprehensible communication also helps organizations economically: employees make fewer mistakes; companies can increase employee satisfaction and productivity - as studies show. Public authorities also reduce the number of queries and misunderstandings and thus relieve their employees. Above all, this saves costs and reduces bureaucracy.
AI translation
Clear language provides vital clarity, and not just for safety-critical documents. Doctors can use AI translations to help patients better understand package leaflets, for example. The specialist portal for doctors "Medscape" therefore advises doctors: "Incomprehensible package leaflets or guidelines? Recommend the artificial intelligence "Plain" to patients". The AOK-Bundesverband also recommends Wortliga for patients' health literacy.
Wortliga's AI differs from chatbots such as ChatGPT. Such tools deliver very different results because they are generic. "Plain" specializes in translations into understandable language. This means that no details are lost. The tool follows the ISO 24495-1 standard for "plain language".
Source: www.wortliga.de
