Six Quality Crystals awarded to innovative healthcare players
For the third time, the basic insurer CSS honors quality-conscious and innovative players in the healthcare sector and awards six projects and initiatives with the Quality Crystal. The award-winning institutions and their projects consistently focus on patients and act in a particularly quality-conscious manner in their daily work.
Out of a total of 156 institutions and 13 projects submitted, the basic insurer CSS awarded six innovative players in the healthcare sector with the Quality Crystals. The winners have proven that they are quality-conscious in their daily work with patients. Or they have implemented projects that will further advance the healthcare system with innovative approaches.
Quality is measured and awarded
Since 2014, CSS has been asking its policyholders after a stay in hospital or rehab: How satisfied are they with the professionals who treated them or do they recommend the hospital to others? The findings are used to create a patient satisfaction measurement. Over the past two years, CSS policyholders rated 138 hospitals and rehabilitation clinics. The winners were the Pyramide am See Clinic in Zurich (hospital category) and the Klinik im Hof in Weissbad (rehabilitation clinic category). The Medix doctors' network in Winterthur was the winner in the doctors' networks category, in which there were 69 contenders. In this award category, a standardized quality questionnaire was used, which asked about the number of treatments, quality standards and assurance, treatment duration, etc.. In addition, a self-declaration provided important parameters.
Three Quality Crystals as special prizes for innovative projects
In addition to the award in terms of quality, the initiation and implementation of innovative projects is also honored. In 2022, 13 players submitted their projects. A jury of nine people from different areas of CSS evaluated them according to the criteria of added value for patients, innovative character, effectiveness, etc. The following projects will be awarded:
- Swiss Sarcoma Network (SSN) Project - Lucerne Cantonal Hospital (LUKS): At the complex treatment of a rare disease (sarcomas), the hospital tested a quality-based data measurement. For this purpose, they measured the so-called "Patient Reported Outcome Measures" (PROMS). These record how a patient assesses his or her own state of health. At the same time, they record the effect of treatment using standardized questionnaires.
- Project Visit - Spital Zollikerberg At Home®: The Zollikerberg Hospital and its sponsor, the Neumünster Deaconry Foundation, is the first somatic acute hospital in Switzerland to offer equivalent hospital treatment directly in the private environment of its patients. These are treated in their familiar surroundings by an interdisciplinary treatment team from the hospital. In addition to round-the-clock telemedical monitoring, regular visits are made by doctors and nurses.
- Digital Patient Information Project - Cantonal Hospital St. Gallen: More and more patients are not even able to immediately process and understand what has been discussed with the doctor before operations. For this case, the Cantonal Hospital St. Gallen offers personalized videos of the operation on the digital patient platform, which can be viewed before and after the procedure.
The Quality Crystals were awarded by CSS for the third time on September 22, 2022. The CSS Group, headquartered in Lucerne, was founded in 1899 and insures around 1.68 million people. With a premium volume of around CHF 6.55 billion, it is one of the leading Swiss health and property insurers.
Source: CSS
