ServiceNow publishes Global Impact Report 2022

ServiceNow (NYSE: NOW), a company specializing in digital workflows that improve the workplace, recently released its second Global Impact report. According to the report, for the year 2022, ServiceNow has made significant progress in the areas of Environment, society and corporate governance (ESG) made further progress compared to the previous year. "ServiceNow is committed to using the resources of its employees and platform to help the planet and increase equity. At the same time, the company wants to act with integrity and be a catalyst for other organizations pursuing their own ESG goals," said Gina Mastantuono, CFO of ServiceNow. "My role is to ensure that ESG permeates our strategy, our decision-making, as well as our culture. In times of change, challenges and opportunities, we must model responsible corporate governance now and in the decades to come."

In 2021, the software company said it made progress in supporting customers with digital tools to make it easier for them to work in the complex ESG landscape. In 2022, the software company aims to deliver a carbon neutral cloud to its customers. With this commitment, all applications on the ServiceNow platform will be carbon neutral, according to the statement. 

ESG progress accelerated

The Global Impact Report 2022 lists some highlights from the past year. For example, the following milestones were achieved in 2021:

• Launch of an integrated ESG Command Center solution, including the ESG Management product, to help customers achieve their ESG goals.
• Use of 100% renewable electricity, achieving carbon neutrality, and approval of ServiceNow's near-term science-based targets through the Science Based Targets Initiative (SBTi).
• Commitment to "Net Zero" by 2030
• Linking executive compensation to environmental and diversity goals
• Develop a new employee value proposition (the "People Pact") that aligns the company's people strategy with its business strategy
• Systematic wage equality
• Progress in diversity representation in leadership positions (directors and above).
• Complete distribution of $100 million equity fund based on ServiceNow's origins in 10 regions across the U.S.
• Allocation of more than $10 million in cash donations to the community (grants, corporate grants, and rewards)
• Tripling employee participation in volunteerism
• Developing an EU-based solution for customers who prefer to have their EU-hosted data processed within EU borders
• Achieving an average uptime of 99.995%

foresight  

ServiceNow remains committed to increasing its global impact and addressing the challenges and opportunities of the future, the company says. According to the Global Impact Report 2022, in addition to providing a carbon neutral cloud, the company plans to do the following:

• Develop roadmap for near-term SBTi goals for 2026, with particular focus on supply chain engagement and responsible sourcing
• Finalize a two-year, $1 million commitment to support decarbonization through nonprofit partnerships
• Deliver a new, enterprise-wide strategic workforce plan and site strategy that focuses on underserved communities and builds a solid foundation for growth and scale
• Delivering a new, global framework for diversity, equity and inclusion, and amplifying impact in and through ServiceNow's business
• Accelerate ServiceNow's impact for the community by increasing corporate giving, employee volunteerism and participation in giving, and scaling the NextGen Professionals digital skills program

Background information on the Global Impact Report

ServiceNow's voluntary ESG reporting is aligned with the Global Reporting Initiative (GRI) and Sustainability Accounting Standards Board (SASB) standards for software and IT services. ServiceNow also aligns with the Taskforce on Climate-related Financial Disclosure (TCFD) and the UN Sustainable Development Goals (UN SDGs). The company's greenhouse gas (GHG) emissions, purchased and generated renewable energy, purchased carbon offsets, and net emissions were verified by Apex, a third party, in accordance with ISO 14064-3.

Source and further information: ServiceNow