Quality management solutions for social institutions
Quality management in the social sector is an area of tension between the desire to provide high-quality services for people and the often very scarce resources in this sector. Innovative software solutions help social service providers to structure processes more clearly, to map and comply with standard specifications and guidelines, and to reduce the effort required for administration and documentation.
Working with people requires a completely different understanding of quality than in the manufacturing industry. Social, communicative and interpersonal goals are in the foreground, but at the same time social institutions must also meet business management and legal requirements. A well-structured quality management system supports social service providers such as Lebenshilfen, welfare associations, daycare providers and operators of other social facilities.
Software-supported quality management saves time
The software solutions such as those from the German software manufacturer ConSense GmbH can make a contribution to making processes clearer and more efficient, clearly defining responsibilities and meeting documentation requirements. At the same time, the management system facilitates compliance with the standards and guidelines applicable to the respective facility. According to the manufacturer, ConSense's software solutions have been developed with a special focus on user-friendliness and the mapping of realistic processes. Employees can navigate quickly and intuitively on the clear interface, and a comprehensive search function guides them directly to the desired content.
The QM software from ConSense enables complete electronic QM documentation with automated, intelligent document control. Further automations, such as the targeted distribution of information, the request for acknowledgement and the revision and archiving of documents, significantly reduce the administrative effort for employees. At the same time, the software offers integrated process management including a process editor for simple and fast process modeling. This simplifies the continuous improvement of processes and the transparency and clarity of documentation increase.
QM software for social institutions with many locations
According to the manufacturer, the management system software solutions mentioned here are suitable for organizations of any size. With a wide range of functions, interfaces and configuration options, they can be optimally adapted to the needs of the respective facility, it says. The ConSense IMS ENTERPRISE solution is suitable, for example, for setting up an integrated management system in facilities with multiple sites or complex organizational structures. All applicable standards and regulations are systematically mapped under a uniform interface and compliance with specifications is supported.
In addition to the quality management standard DIN EN ISO 9001, many other standards or guidelines are also relevant in the social sector, for example DIN EN ISO 45001 (occupational health and safety), HACCP (hygiene concepts in relation to food) or DIN EN ISO 15224 (quality management in healthcare). The solutions for QM systems and integrated management systems from the Aachen-based software developer can additionally be supplemented as desired by modules, such as for measures management, audit management, training management and many more, and thus specifically tailored to the requirements of the organization.
Easy roll-out, mobile deployment
The software solutions from ConSense can be introduced quickly and flexibly in the company. The web-based management system solution ConSense PORTAL, for which ConSense can also take over the hosting, also offers support for this. The web application simplifies and accelerates the roll-out compared to desktop applications. Since it can also be used on the move, it is particularly suitable for social institutions whose employees work with the system regardless of time and location.
More information about the solutions described here: ConSense GmbH, Aachen
