Issue 11/2003

Receive the German-language trade journal "MQ Management & Qualität", issue 11/2003, as a PDF download with the following table of contents:

M■Q Flash

Top performance through excellence
Symposium TQM Forum Switzerland 2003. MQ's own report

M■Q Business Excellence

Fair rules for SMEs
Basel II and Swiss SMEs. Interview with National Councillor Pierre Triponez, Swiss Trade Association

Focus on rating
UBS: The SME lending business. Andreas Langenegger, UBS Private and Corporate Clients Business Division

More competition is needed!
SME loan financing. Prof. Maurice Pedergnana, Institute for Financial Market Analysis Zug, IFZ

"We want to be the bank for SMEs".
Basel II and Credit Suisse's Rating Practice. Interview with Hans-Ulrich Müller, Head of Corporate Clients SME Switzerland CS

Strengthen partnership
Raiffeisen and SME rating. Pierin Vincenz, Chairman of the Executive Board of the Raiffeisen Group

M■Q Workshop

Business card for the middle class
External ratings from independent rating agencies. Oliver Everling, Managing Director of Rating Cert e. V., Berlin

The exercise makes sense
Company rating for a construction SME. Heinz O. Nater, SME Rating Agency AG, Zug

Fitness cure for the company
No fear of Basel II Hans-Rudolf Zumbrunnen, Consulvia AG, Berne

Plan proactively
Basel II Navigation and CRM. Rolf F. Neuefeind, Heidelberger Modell GmbH Group Hagen Dommershausen, Team Brendel AG

Ratings independent of banks
Using company data successfully. Kuro Kunz, Kunz-Consulting