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Issue ESPRIX/2011

Receive the German-language trade journal "MQ Management & Qualität" in the ESPRIX/2011 issue as a PDF download with the following table of contents:

ESPRIX FINALISTS 2011

  • Award-Winner Claims Division Zurich Switzerland Back to normality By Hans-Henning Herzog
  • Prize Winner Grand Casino Baden AG Everything revolves around the guest By Hans-Henning Herzog
  • Finalist SBB - Passenger Traffic Operating Moves the Railway By Hans-Henning Herzog

BUSINESS EXCELLENCE

  • Managing A Dynamic Activity By Henry Mintzberg
  • Against the collective burnout New personnel strategies By Thomas Weegen
  • Tool for self-assessment "Business Excellence Matrix" of the EFQM By Andreas Muster Preparation is everything!
  • Quality in Outsourcing By Marion Peyinghaus
  • The changing personnel dossier Employee Information Management By Claudia Broghammer and Thomas Pfannstiel
  • Ten thinking tools Nails, needles, slaps for the head By Otmar Ehrl
Category: Single issues

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