Issue ESPRIX/2014

Laureate

• Raiffeisenbank Mischabel- Matterhorn
• SBB AG, Passenger Division, Operating Division (P-OP)
• Ospedale Regionale di Locarno La Carità
• Cliniqe de La Source

Finalist

• VEBO Cooperative

ESPRIX FINALISTS 2014

• From EFQM, five "V" and five "M" SCHURTER AG By Thomas Berner
• Continuous improvements for greater customer benefit Raiffeisenbank Mischabel-Matterhorn By Thomas Berner
• Rolling factory with excellence architecture SBB Passenger Traffic Operating By Roger Strässle
• Appreciation through value creation VEBO Cooperative By Roger Strässle
• Quality and safety as the be-all and end-all Ospedale Regionale di Locarno La Carità By Thomas Berner
• La qualité au service des patients La Clinique de La Source Félix Glutz

BUSINESS EXCELLENCE

• "Acknowledge the good, criticize the less good" ESPRIX Jury Interview: Thomas Berner
• Sustainable success The path to ESPRIX By Priska Wyser
• Tasks of the manager in the lean company Lean Management By David Moser