Issue 9/2016

Receive the German-language trade journal "MQ Management & Qualität" in issue 9/2016 as a PDF download with the following table of contents:

FLASH

  • 18th Dangerous Goods Day Switzerland at EuroAirport Basel on 8 June 2016

BUSINESS EXCELLENCE

  • Satisfaction control after complaint handling
  • "improve fedpol!": an auto-evaluation using CAF
  • QM tools in comparison
  • Management tools for sustainable organisational development

MANAGE RISKS

  • The technical report on the "Ruag" espionage case
  • Worldwide disasters:
  • Assessment and countermeasures

QUALITY ASSURANCE

  • Testing before rollout, monitoring during operation
  • Interdisciplinarity as the silver bullet
  • Seamless overview
  • Food: Deceptions scratch confidence
Category: Single issues

CHF 14.30