Issue 9/2010

FLASH

• Advised and sold? When consultants come into the company ... By Hartmut Volk

BUSINESS EXCELLENCE

• Growing against the market Eight fields of action By Raphael Bürki and Mark Sprauer
• Corporate Innovation Manager Why is there a need for innovation managers? By Corina Henauer
• Fishing in the mud Problem of talent management By Hans-Peter Meier
• Managing service quality Information technology in the Visana Group By Pascal Schenker

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• High level of protection The new Swiss product safety law By Hans-Joachim Hess
• Technical risk management Status quo in manufacturing companies By Fritz von Below
• More than a Data Archive Information Lifecycle Management By Robert Schlee

QUALITY ASSURANCE

• Of strategic importance QM systems in the embedded market By Efstratios Petrellis and Barbara Schmitz
• A level playing field Technical barriers to trade By Hans Peter Homberger

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Meetingpoint
• Marketplace