Issue 7-8/2003

M■Q Flash

Risky risk management
SAQ Annual Conference 2003.

M■Q Business Excellence

corporate governance
Trust - the basis for business success. By Paul Nyffeler, Basellandschaftliche Kantonalbank

The Quality Maker
Ten years of IQS AG. MQ interview with Hans-Peter Kost, IQS AG

arouse motivation
Quality management in hospitals. By Josua Thöny, Prättigau Regional Hospital

access infrastructure
Business Excellence needs IT Excellence. By Klaus Scheibe, Citrix Systems GmbH

M■Q Forum

EFQM (6) - Models: Barbie sends her regards
Readers take a stand

M■Q Workshop

Via the game into the EFQM
Business simulation closes gap in training. By Richard Züsli, Cham

A smooth management tool
Managing companies with the BSC. By Günter Lenz, Feldkirch /A

Worthwhile effort
The benefits of quality management for a labour inspectorate. By Peter Meier, Labour Inspectorate / Zurich

SAQ / Neosys

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