Issue 6/2014

FLASH

• More animal welfare on the shelf Swiss Ethics Award Interview: Roger Strässle

BUSINESS EXCELLENCE

• Success is the greatest enemy of change Innovation management By Hartmut Volk
• Patient safety over all quality management challenges By Isabelle Rudaz
• Quality management in action - not a paper tiger ISO 9001 certification at the Cantonal Hospital St.Gallen By Thomas Berner
• Putting an end to documents running around Improving quality thanks to a cross-departmental view of processes By Andreas Naef
• The Learning Organization Realizing Lessons Learned from Lessons Learned By Michael Wyrsch

MANAGE RISKS

• How SMEs deal with export risks International business By Ralph Lehmann
• Minimise export risk, optimise liquidity Insurance for export contracts By Daniel Roth
• What a tool can do Integral risk management By Jens Meissner and Patrick Wegmann

QUALITY ASSURANCE

• Special solutions with proven quality management software Individuality as standard By Beni Krieger
• Processes, costs, quality Overview for manufacturing companies By Sascha Wigger