Issue 6/2009

FLASH

• Impulses for the addiction clinic team and EFQM By Martina Scheibel and Muriel Rutishauser

BUSINESS EXCELLENCE

• "Kaizen" instead of "Let's see" Swiss Railways relies on CIP By Andrey Voina
• The team-oriented company Turning interfaces into interfaces By Wolfgang Kötter, Gerhard Kullmann and Britta Pieper
• Creative Engineering The New Discipline of Engineers By Marco Eckardt
• From specialist to generalist MQ series "Future of the Quality Manager" (Part 2) By Beat Häfliger

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• An Overview of Process Modeling Languages By Jens Palluch and Paul-Roux Wentzel
• Effectiveness and Benefits MQ Series Risk Management (Part 5 Case Study) By Bruno Brühwiler
• Expertise that comes from the depths Risk management at Ruhrkohle AG By Ulrich Palmer
• Setting up an early warning system to identify supplier risks By Hans-Georg Köglmayr and Tobias Bihler

QUALITY ASSURANCE

• Highlights of Control 2009 The world's leading trade fair sets the trends By Reto Götti and Andreas Bühler
• "You have to cross excellent bridges" Brickworks Centre Steffisburg By Werner Wyss and Stefan Bohren
• Has the crossbow had its day? The Swiss Seal of Origin By Rudolf Horber

HEADLINES

• Scene
• Agenda/Imprint

MARKET INFO

• Marketplace
• News