Issue 6/2007

Receive the German-language trade journal "MQ Management & Qualität", issue 6/2007, as a PDF download with the following table of contents:

FLASH

Wit and humour - a refreshing shower Laughter in the workplace is not forbidden! By Hartmut Volk

TQM companies are more successful Total Quality Management in Swiss industry By Bruno R. Waser
Solving conflicts with colleagues - but how? Constructive conflict management By Thomas Fischer
Positive word of mouth The benefits of high customer loyalty By Anne M. Schüller
The quality of care Eben-Ezer AG: on the way to excellence By Ralph Wicki
Be more successful with business intelligence Decision-making with a system By Martina Niklaus
Unlocking your own potential Personal Excellence Development® By Hans-Henning Herzog

From user to service customer IT Infrastructure Library also for SMEs By Hans Halstrick
IT and business move closer together ITIL with ISO 20000 By Martin Andenmatten
Help, there's a fire in the company Practical crisis management By Regine Lamparter

Shape detection and defect recognition Industrial computed tomography By Alexander Flisch
Close to the process and contactless Highlights of Control 2007 By Albert Manser and Christoph Battaglia