Issue 5/2008

FLASH

• Becoming an Emotional Manager Becoming Irresistibly Persuasive By Ingo Vogel

BUSINESS EXCELLENCE

• When knowledge retires Securing competencies By Thomas Träger
• Wood - the "social" employer Swiss Award for Business Ethics 2008 By Hans-Henning Herzog
• A Question of Philosophy Lean Management By Agnes Kulesch
• Attractive offer or imposition? DIN EN ISO 9004 By Michael Bechtel
• All-rounder with multi-competence Management System Coordinator By Barbara Pospiech

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• Traceability Management Minimizing Product Recalls By Stefan Ströder
• New standards in risk management ISO/DIS 31000 and ONR 49000:2008 By Bruno Brühwiler
• Integrating customers directly Systematic service engineering By Daniel W. Fuchs

QUALITY ASSURANCE

• Life in fast motion Test benches simulate loads By Dietrich Greher and Nora Crocoll
• Electronic Fault Collection Card Deployment at Robert Bosch GmbH Munich By Lothar Schindler and Andreas Struss

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Meetingpoint
• Marketplace
• News