Issue 4/2011

FLASH

• It's time for a new era ... ESPRIX Forum for Excellence 2011 By Hans-Henning Herzog

BUSINESS EXCELLENCE

• Of New Freedoms and Constraints On the Ambivalence of the Visibility of Work By Stephan Voswinkel
• Rethinking motivation Growing with the tasks By Charles Imbacher
• Initiating and accompanying learning processes Core task of managers By Hubert Hölzl
• New Traditions Path for Sustainable Change By Bruno Krieg and Urs Laubscher
• Defining tomorrow's business potentials Fields of innovation By Hans D. Kespohl
• Practical Evaluation of QM Systems in GTZ By Heiko Roehl and Oliver Haas

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• Reducing Risk Project Management with Business Execution By Paul Docherty
• Two perspectives unite complaint management By Robert Schmitt and Tobias Effey

QUALITY ASSURANCE

• Quality makes the difference Anniversary-CONTROL 2011 By Hans-Henning Herzog
• Striking the Balance Success Factors in Project Management By Daniel Krones

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Meetingpoint
• Control News
• Marketplace