Issue 3/2011

FLASH

• Preparing for crises Overestimating oneself at a high level By Hartmut Volk

BUSINESS EXCELLENCE

• Does industry actually need lean? Learning from Toyota By Daniel T. Jones
• Using key figures to control processes, employees and productivity By Robert Schmitt and Markus Grosse Böckmann
• Where is the optimum? Analyzing Business Processes By Mathias Schultz
• When it comes to everything Hirslanden: Focus on quality By Max W. Twerenbold
• So that growth is no coincidence Checks in five areas By Tatjana and Jürgen Braun

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• The Swedish way of managing projects By Alexandra Muschelknautz
• Procedure models in projects Reduce risks, improve cooperation By Reinhard Wagner
• How new are new trends? Project Management By Erwin Müller-Reimann

QUALITY ASSURANCE

• Everything from a single source Test equipment management and testing By Theo Drechsel

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Meetingpoint
• Marketplace