Issue 3/2005

Receive the German-language trade journal "MQ Management & Qualität" in issue 3/2005 as a PDF download with the following table of contents:

M■Q Flash

Leadership makes you crisis resistant
Interview with Professor Dr. Laurent F. Carrel. By Hartmut Volk, trade journalist Bad Harzburg

M■Q Business Excellence

Costs and benefits of process quality
FMEA for IT-supported business processes. By Steffen Goebbels and Rüdiger Jacobs, IBM Germany, Business Consulting Services, Cologne

Play in the Excellence League
Knorr-Bremse: Breakthrough into the top group. By Hubertus Felmy, trade journalist, Soest

So far hardly suitable for CRM
Improvement potentials of the EFQM model. By Ane Gucanin and Engin Ergün, E-Plus Mobilfunk GmbH & Co. KG, Düsseldorf

Top marks for quality management
Cantonal Psychiatric Services. By Claudius Condrau, Cantonal Psychiatric Services, Canton St.Gallen

SAQ / SAQ-QUALICON AG

Association news

M■Q Workshop

An end to mountains of paper
Initial sample inspection reports created digitally. By Martin Stiegeler and Matthias Müller, iqs & consulting GmbH, Walter Söhner GmbH & Co.

Printing has nothing to do with art
ISO standard 12647, by Jürg Marti, Burki & Scherer AG, Oftringen, Switzerland

All by yourself?
Qualification and validation of plants and processes. By Lino Martina, Martin Nägelin and Hans-Günter Scheurell, chemgineering, Muttenz

Two standards - one way
IT security and quality management. By Helmut Schindler, Triaton GmbH, Krefeld

To make work culture and competence
swissPM - Center for Project Management. By Bruno Rohner, swissPM, Winterthur