Issue 3/2003

M■Q Flash

SQS in the X-ray image
The MQ interview: A hands-on experience of company rating.

M■Q Business Excellence

stepchildren of business
Dealing with complaints and claims remains the yardstick for customer orientation.

Quality data - made into money
Instead of thinking in terms of life cycles, think in terms of usage cycles.

Only the company counts
...not adherence to models.

SAQ / Neosys

Association news

M■Q Forum

"EFQM - Old Wine in New Bottles?"
The MQ series around the EFQM model.

M■Q Workshop

Looking beyond one's own nose
How knowledge transfer can be organised in practice.

Effective communication
If you want to stay on the ball, you have to think and act quickly and always be up to date with the latest knowledge.

From blind flight to design
"Adaptive fitness" is the key to success.

Painful process
Customer loyalty despite concentration on core competencies.

Between tradition and innovation
About the difficulty of resigning in time or saying goodbye to cherished habits.

Rubrics

Scene

Newsletter

Agenda/Preview

Market Info

Meetingpoint

Marketplace

Product News