Receive the German-language trade journal "MQ Management & Qualität", issue 3/2002, as a PDF download with the following table of contents:
redesign of processes
Changing the rules of the game
Successful process management
Doing the right things
Success factors from the perspective of German management
The "Excellence Barometer 2001
Association news
Permanent topic - Reducing operating costs
Fighting the risk trap
TQM in healthcare
EFQM introduction at the SPC Nottwil
In stages to the Excellence Hospital
Quality management in the hospital
The I .I QM model as a basis
Flash
MQ News
Scene
Meetingpoint
Marketplace
Job market
Newsletter
Agenda/Preview