Issue 12/2009

Receive the German-language trade journal "MQ Management & Qualität" in the 12/2009 issue as a PDF download with the following table of contents:

FLASH

Lateral thinkers are in demand 6th Swiss Leadership Forum By Hans-Henning Herzog

A fascinating task Corporate Social Responsibility (CSR) By Alex Kunze and Clemens Lang
The EFQM Model 2010 Practical and consistent By Walter Felchlin
Quality manager in the BIT MQ series "Future of the quality manager" (Part 7) By Beat Häfliger
Leadership competence A success factor is rarely assessed By Hans Fischer
Situational leadership What does the employee need? What does the situation require? By Julia Voss
Smarter not harder Process management By Marco Schupp

MISTRA controls traffic Manages and administers data centrally By Marion Peyinghaus
Burnout A topic that concerns everyone By Claudia Thon-Mahrt

Solution-oriented service providers Efficient quality management (Part 2) By Peter Faust and Hans-Georg Schwöbel
Optically Measuring Solar Cells Reliability with Difficult Surfaces By Nora Crocoll and Dietrich Homburg