Issue 11/2011

FLASH

• Trust in the company An endangered resource By Hartmut Volk

BUSINESS EXCELLENCE

• The customer is everything IQS AG - a Swiss success story By Hans-Henning Herzog
• Ten wishes, one solution On the way to efficient QM By Beni Krieger
• The BMW "Partner of Excellence" EFQM programme in dealerships By Philipp Rufer
• Approaches put to the test Quality standards in assessment By Sladjana Babic and Nicolas Gonin
• Study "Best Practice" Swiss Cable Network Companies By Max Zuberbühler and Manuel Langhart
• Overcoming hurdles when setting up quality management systems By Janet Nagel

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• The greatest risks for patients MQ series Clinical risk management (2) By Bruno Brühwiler and Heike Kahla-Witzsch
• Preventing crises Technical risk management By Robert Schmitt and Anton Czech

QUALITY ASSURANCE

• Right on the doorstep Production metrology transfer By Hans-Henning Herzog
• The quality of light Inspection systems for production By Reinhard Jenny and Ellen-Christine Reiff

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Marketplace
• Books
• Meetingpoint