Issue 11/2009

Receive the German-language trade journal "MQ Management & Qualität" in the 11/2009 issue as a PDF download with the following table of contents:

FLASH

Sensuality in the world of work On the loss of bodily experience By Barbara Tietze
The New EFQM Model 2010 Comprehensive Revision By Hans-Henning Herzog
Quality Manager at the Grand Hotel MQ Series "Future of the Quality Manager" (Part 6) By Beat Häfliger
CIP - what else? Creating an open learning climate By Edith Karl and Rudolf Pusterhofer
"Playfully" acquiring competence Company simulation By Gudrun G. Vogt
Practical idea management IT-supported company suggestion scheme By Torsten Krämer and Marc Lappe

PSNext provides an overview Landis+Gyr: Project planning and resource allocation By Jutta Freisen
Approaches to PRM Guidelines Risk Management in Projects By Beat Schneiter and Jachen Cajos
Why CRM projects fail Evaluation and introduction of a CRM system By Birgit Lang and Raphaël Hunziker

Production-oriented, solution-oriented and measurable Efficient Quality Management (Part 1) By Peter Faust and Hans-Georg Schwöbel
How good are your contacts? Technical analytics and inspection By Marco Kämpfert