Issue 11/2006

Receive the German-language trade journal "MQ Management & Qualität", issue 11/2006, as a PDF download with the following table of contents:

MQ Flash

Destructive spook
Dialogue culture slows down internal resignation By Hartmut Volk

Ethics pays off
Swiss Award for Business Ethics 2006 By Hans-Henning Herzog

Actively manage process risks
Operational Risk Management By Martin Schmid-Kleemann

Success factor for the rating
Using early risk indicators By Markus Schneider

Closing the gap
Six Sigma in Support Processes By Thomas Träger

Finding your way through the EMBA jungle
Management training By Albert Stähli

Association news

Customer service decides
European Banking & Insurance Fair (E.B.I.F.) By Michael Diegelmann and Henryk Deter

In the "Thinkers' Club"
Ideas management at Postbank By Volker Drees

Important management tool
Successful employee appraisal as a process By Hans Fischer

Motivation and efficiency are right
PM4 - Team software in use By Andreas Keller

Team Software Process
QM in Software Engineering (Part 3) By Hans-Peter Pfister

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