Issue 10/2012

FLASH

• The image More than the polished surface By Hartmut Volk

BUSINESS EXCELLENCE

• Fairtrade without ifs and buts Swiss Ethics Award 2012 By Hans-Henning Herzog
• Improve management quality with a system By Daniela Kudernatsch
• The Top Performer Study "Lean Innovation 2011" By Günther Schuh, Jens Arnoscht and Abassin Aryobsei
• Medication Benchmark in Psychiatry By Lisa Bachofen
• Improving the management system Analytics in corporate management By Urs Weidmann, Markus Hintermann and Hugo Olsen
• Strategic planning is fun! Annual planning for medium-sized businesses By Mario Neumann

MANAGE RISKS

• The formula for success in purchasing Systematically identifying savings potential By Bernhard Höveler
• Healthy values The pharmaceutical industry needs reorientation By Steffen Neiß

QUALITY ASSURANCE

• High-pressure resistant miniature sensors New efficiency for the hydraulics industry By Felix Rug