Receive the German-language trade journal "MQ Management & Qualität", issue 10/2005, as a PDF download with the following table of contents:
Europe looks to Düsseldorf
A+A Congress 2005: "The future with prevention" MQ own report
Plus point for personnel and profit
Workplace health promotion MQ's own report
New view of processes
Business Process Outsourcing Michael Brüggemann, Lufthansa Systems Process Management GmbH, D-Neu-Isenburg
Quality costs for services
Statistical sample control Mike Oberholzer, Basel-Stadt Compensation Office, CH-Basel
Biel Hospital Centre
EFQM in the operating theatre By Dr. Jürg Nyfeler, Dr. Karin Aeberhard, Spitalzentrum Biel AG, CH-Biel
From the stable to the plate
IFS, BRC, SQF 2000 or ISO 22000? Jörg A. Löpfe, SwissTS Technical Services AG / Partner TÜV, CH-Wallisellen
Association news
Communication as a success factor
Understanding and managing risks Heinrich Kuhn, Winterthur University of Applied Sciences, CH-Winterthur
Six Sigma in ICT
Series Six Sigma, Part 1 Dr. Thomas M. Fehlmann, Euro Project Office AG, CH-Zurich
The IT Balanced Scorecard
Managing information technology strategically Latifa Yakhloufi-Konstroffer, Markus Konstroffer, Siemens Communication Consulting, D-Frankfurt
A socio-technical approach
Introduce document management Matthias Koch, Unic Internet Solutions, CH-Zurich
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