Issue 10/2002

M■Q FOCUS

Banks and their
Operational Risk Management The long shadow of Basel II

Holistic-dynamic
Company rating Acting instead of reacting

M■Q REPORTS

Management system according to VDA and ISO
Game in another league

Recognition for Excellence" for the first time
The way is the goal - without goal no way

Personal Change Management
Mentally process the change

SAQ/Neosys AG

Association news

M■Q LUPE

BSC and EFQM in interplay
Bridging

Mobile access to company data
Mobile Computing - an E-Business Hype?

M■Q DOSSIER

TQM in healthcare Quality management in hospitals
hurdles to be overcome

M■Q RUBRICS

Flash

Scene

Meetingpoint

Job market

MQ News

Marketplace

Newsletter

Agenda/Preview