Issue 1-2/2014

FLASH

• Samuel T. Holzach leaves - Ruedi Lustenberger arrives Change of baton at the SAQ By Thomas Berner

BUSINESS EXCELLENCE

• "There is no such thing as a 'prestige watch' 'made in Japan'" Interview with Jean-Claude Biver By Thomas Berner
• Harnessing the creativity of employees, customers and voluntary lateral thinkers Participative innovation process By Prof. Dr. Lukas Schmid and Prof. Thomas Utz
• The call for real innovation in services remains according to Innovation Management in Practice By Barbara Rüttimann
• Showing Presence as Top Management Presidents Diagnosis By Daniela Kudernatsch
• Creative Leadership as the Key to Success Innovation in Continuing Education By Lukas Tonetto

MANAGE RISKS

• What risks and side effects? Succession planning in family businesses By Marcel Widrig and Dominique Röthlisberger
• An integral approach for SMEs Careful management By Uwe Müller-Gauss and Madeleine Renner
• Electric Times in Fleet Management Mobility Management By Martin Erb and Verena Domnick

QUALITY ASSURANCE

• Quality characteristics of luxury watches - an overview "Swiss Made" By Michael Merz
• Today, tools are "tattooed" Product identification By Karina Wieland
• Quality Management in the Medical Laboratory Healthcare By Günter Menne