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FLASH

• EFQM - Guide to improvement On the road to success with excellence By Peter Glanzmann

BUSINESS EXCELLENCE

• Classified matter "knowledge" Tactical employee behavior at all levels By Hartmut Volk
• Lean Development with DRBFM Inspiring Customers through Individuality By Robert Schmitt, Hans Albrecht Kohlmann and Christoph Hammers
• Recognizing Potential What Good Assessments Make Visible By Cornelia J. Braun-Schoeffel and Silke Schemer
• Top-level performance Performance management By Heinz Christen

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• Identity Management Openness pays off By Bernd Hohgräfe
• Holistic Optimization of Process Quality and Efficiency in the Indirect Sector By Jochen Deiwiks and Peter Faust
• Memory tweezers on the rise Mobile data carriers By Lea Felder

QUALITY ASSURANCE

• Fully automatic, complex and online Acoustic quality control of automotive water pumps By Michael Kiefer and Andreas Zeiff
• Agile Worlds Trends in Software Engineering Interview with Karol Frühauf, SAQ, by Hans-Henning Herzog
• Performance Measurement Cost-Benefits of Preventive QM Methods By Thomas Dietmüller

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