Issue 1-2/2004

M■Q Forum

Simplicity
The secret of successful management. By Hartmut Volk, specialist journalist, Bad Harzburg

M■Q Business Excellence

Hospitals: "Must" and "Want" ?as
Quality in the daily provision of services. By Dr Michèle Etienne, Innopool AG, Management Consulting, Schüpfen

The learning hospital
Process organization at the Obwalden Cantonal Hospital. By Elsi Meier, Head of Nursing Services and Competence Centers, Cantonal Hospital Obwalden

Contradiction or part of a whole?
Quality management and outcome measurement. By Marc-Anton Hochreutener, MD, Managing Director of the Swiss Foundation for Patient Safety, Managing Director of Samina Betten AG, Zurich

Process organization in RehaClinic
Success factors and stumbling blocks. By Dr. Kurt Aeberhard, healthcare consultant, and Judith Meier, Head of Business Management at RehaClinic Braunwald

M■Q Workshop

TQM at Leibstadt nuclear power plant
Soon 20 years on the grid. By Thomas Gysel, Project Manager KKL, Leibstadt

The most cost effective combination
Risk financing and choice of deductible. By Christoph Meier, GWP Insurance Brokers AG, Lucerne

EFQM knowledge bases
Setting measurable goals. By Josef Staubli , consys ag, Jonschwil, Karl Zeller, Chocolats Halba AG, Wallisellen

Cost-effective energy management
Web-based services. By Robert Gärtner, Siemens Building Technologies AG, Zug

SAQ / Neosys

Association news