Postsolutions links physical and digital world

Thanks to the use of artificial intelligence and cognitive learning - provided by Celaton's inSTREAM - Swiss Post Solutions (SPS) works more efficiently.

InSTREAM uses sophisticated algorithms as well as artificial intelligence and cognitive learning to streamline labor-intensive administrative tasks and decisions. InSTREAM has the unique ability to recognize patterns in unstructured content through logical reasoning by processing and monitoring activities and decisions of people involved in a process. With Celaton's intelligent automation platform, SPS expands its ability to process complex unstructured content that the company's principals receive daily from their customers and suppliers via mail, fax, email, social media and other digital channels.

AI

This means that complaints, queries, contracts, cancellations and similar requests can be processed quickly as part of a fully automated process or forwarded to the relevant customer service representative for handling. Thanks to the use of artificial intelligence and cognitive learning - provided by Celaton's inSTREAM - minimal intervention by SPS is required. In addition, decision-making improves, process costs are reduced, and the client's staff can focus on more challenging tasks and maintaining the client relationship. Employees only have to deal with the correspondence that requires their intervention. This improves both efficiency and customer satisfaction.

Swiss Post Solutions (SPS) is a leading provider of business process outsourcing solutions and innovative document management services.

http://www.post.ch