PostMail wins the EFQM Global Excellence Silver Award!
After the title for the "best mail in the world" and the "Innovation Award from PostEurop", PostMail wins the "EFQM Global Excellence Silver Award" - a very significant award for corporate quality.
An EFQM Global Excellence Award at the first attempt. PostMail achieves something that no one else has done before it. Achieving this award is a great achievement. "We can be enormously proud of this award. The hard work has paid off," says project manager Marco Schöpf.
PostMail representative for the whole Post
Nine assessors from various European countries carried out a comprehensive audit of PostMail in May 2019. The three major mail centres Zurich-Mülligen, Härkingen and Eclépens were visited, as well as two delivery points and the headquarters in Espace. In total, over 200 people were questioned in 46 interviews or interview groups. But winning the silver award requires the entire company to work together, as Marco Schöpf confirms: "The processes within Swiss Post are interlinked at the highest level. It is confirmation that we work in an exemplary and customer-oriented manner across a wide range of areas." Only in this way was it possible for Swiss Post to win this important prize for corporate quality, which is awarded worldwide, after coming first in the UPU rankings.
The sum of visible successes
Although the EFQM Global Excellence Silver Award may seem a little abstract at first, a closer look reveals the value for the company and its customers. Year after year, Swiss Post delivers its letters on time with a top score, its delivery staff receive top marks and, thanks to process optimisations, the company remains a top performer in spite of the economic crisis.
volume decline competitive. The sum of these capabilities results in outstanding corporate quality, for which PostMail received an award in Helsinki.
Ueli Hurni, Head of PostMail, comments: "We are enormously pleased to receive this top-class international award. For me, it is not only confirmation that we are on the right track with our organizational development. Above all, it is also enormous praise for our employees, who are helping to shape and support the changes with their skills and ideas and are living them in their everyday working lives. I am proud of PostMail and I am especially proud of our employees!"
Event Notice:
"Outstanding, outstanding, outstanding!" is how the international assessors express their delight when they put PostMail through its paces in May 2019. In October, the Swiss Post delegation in Helsinki proudly accepts the Global Excellence Award 2019 against. New criteria now apply to stars and awards in the world of business excellence. We ask Marco Schöpf the questions that the EFQM Model 2020 and want to find out in which criteria And we want to find out in which criteria Swiss Post is already fit for the new model and where potential still lies dormant. (Source: http://blog.esprix.ch)
Program of the SAQ-QUALICON AG (16.01.2020, 18:15 Watch – 19:30 Watch)
How Swiss Post won the Global Excellence Award. Marco Schöpf
18.45 Transformation Talk EFQM 2020
How excellent is PostMail from the perspective of the EFQM Model 2020? (Marco Schöpf; Beat Häfliger; Susan Conka)
7:15 p.m:
Questions and exchange in the plenum and at the aperitif
9:00 p.m:
End
Admission free (incl. aperitif)
