Patients evaluate Kantonsspital Baden
The Kantonsspital Baden lets patients evaluate the quality of its services. All in-patients are given access to an online questionnaire. The feedback so far has been extremely positive.
"There are different approaches to measuring quality in healthcare, and in hospitals in particular," Adrian Schmitter, CEO of Kantonsspital Baden (KSB), in the corresponding Communication of KSB quoted. "The best and most credible proof is the satisfaction and recommendation of those people who deal very directly and up close with a facility: the patients." KSB has therefore been providing all its inpatients with an online questionnaire since April of this year.
This questionnaire is currently being completed by 40 percent of patients, the KSB adds in its statement. The feedback so far has been "extremely positive", the hospital writes. Specifically, the KSB was given 4.6 out of 5 stars. In addition, 99 percent of patients would recommend the KSB to others.
Comments can also be made in the online survey. These assessments help the KSB to "locate weak points and continuously adapt procedures and processes to the needs and wishes of patients", explains Schmitter. The feedback from the online surveys therefore forms an important part of the hospital's quality management.
For the collection of feedback, the KSB works with the Swiss QualiQuest AG from Bern together. "We make satisfaction visible," André Glauser, co-founder and managing director of Swiss QualiQuest, is quoted as saying in the press release. "All the nicer when this satisfaction is great, as the example of KSB shows."
