Employee experience platform for dynamic employee needs

Oracle has developed Oracle ME, a comprehensive employee experience platform designed to help organizations increase employee engagement and ensure employee success. As part of Oracle Fusion Cloud Human Capital Management (HCM) Oracle ME enables HR management and executives to optimize communication across the enterprise and increase productivity. This is made possible by the platform guiding employees through complex tasks. Talent retention is also improved as the platform fosters more supportive and trustworthy relationships between employees, their managers and colleagues.

Better understand the needs of employees

The vendor explains the development of the Oracle ME platform as follows: Workforces worldwide have changed as a result of the events of the last two years - people's expectations have evolved when it comes to what they want and need from their employers. According to the latest Oracle AI@Work study, 85 % of the global workforce are dissatisfied with the support they receive from their employer, and 87 % believe their company should do more to address the needs of its employees. So the pressure on organizations to focus more on the employee experience is intensifying. Without truly understanding the needs of individual employees, it's difficult for HR and managers to do their jobs in a way that provides sufficient support for employees to succeed both professionally and personally, Oracle notes. After all, personal priorities drive professional decisions, and employees need direction to achieve their goals and meet expectations. According to Yvette Cameron, senior vice president of global product strategy, Oracle Cloud HCM, Oracle ME is now about bringing together employee information, key insights, workflows and preferences into a technology solution that everyone can call their experience. "It's the only comprehensive employee experience platform that aims to understand the 'I' behind every employee. This gives companies new ways to listen to, communicate with, support and develop their hybrid workforce," Cameron said.

Comprehensive employee experience platform

Oracle ME guides employees through relevant workflows based on their unique characteristics and situations. This strengthens internal relationships and gives employees the opportunity to provide continuous feedback to managers. Oracle ME also allows managers to track and respond to employee sentiment in real time. At the same time, HR teams can deliver personalized employee approaches and support all staff with direct access to the tools they need. The following Oracle Cloud HCM solutions are included in Oracle ME:

• Oracle Touchpoints is a new "listening" solution that helps leaders strengthen relationships with their employees and better promote their well-being and success. The tool enables leaders to regularly capture, track and respond to employee sentiment in order to gain the trust of their teams and foster an inclusive work environment. It gives bosses continuous employee insights through pulse surveys. But they also receive recommended actions such as "schedule check-ins," "provide feedback," or "celebrate important moments."
• Oracle HCM Communicate is a new employee outreach solution that enables HR teams to influence, share, monitor, and measure the impact of outreach. HCM Communicate integrates directly with Oracle Cloud HCM, connecting it to an organization's HR data. This allows HR teams to easily create personalized speeches for groups with specific characteristics. For example: HR teams can send a message to employees in a specific city or country who have been employed for less than two years and are enrolled in a specific training course. With HCM Communicate, HR teams can also use open rate analytics to measure interactions with content and seamlessly send follow-ups or set up ongoing campaigns to drive more effective and engaging addresses.
• Oracle Journeys is a workflow solution that simplifies complex tasks with step-by-step processes and personalized management. This guidance helps employees navigate personal, professional, administrative, and operational activities such as onboarding, returning to work safely, advancing career opportunities, managing team compensation, or opening a new facility. With enhanced capabilities, employees are now able to make informed decisions with personally relevant instructions, training, and analytics available to them on their guided digital journey.
• Oracle Connections is an interactive workforce directory and org chart that fosters collaboration and increases opportunities for inclusion and internal mobility by making it easy for employees to search for and connect with others across the organization. Employees can import their LinkedIn profiles, record video introductions, highlight their unique skills and qualifications, and leave feedback on others' bulletin boards to get to know each other better and expand their professional network.
• Oracle HR Help Desk is a service request management solution that makes it easy for all employees to get the answers they need and for HR departments to effortlessly track tickets without confidential data falling into the wrong hands. Employees can search for content, submit requests, and open help tickets across multiple channels.
• Oracle Digital Assistant is an HR chatbot that provides a conversational user interface for employees to get instant answers to questions and complete transactions directly via voice or text commands. HR teams can rapidly deploy Oracle Digital Assistant to support over 90 predefined transactions and extend the solution accordingly to support new processes or requirements.

Oracle ME is an open platform that spans the Oracle Fusion Cloud Applications Suite. It also connects to and automates processes with third-party systems and works across multiple channels such as email, SMS, web browsers, collaboration tools, and video conferencing. HR teams and executives can easily manage changes in Oracle ME and adapt to the dynamic work environment without help from IT support.

Source and further information: Oracle