In recent years, the importance of artificial intelligence (AI) has increased significantly in both private and professional life. AI has the potential to transform numerous industries and areas of our society by improving efficiency and quality in various use cases. However, there are also significant risks and uncertainties associated with the use of AI, such as algorithmic errors, liability risks, discrimination and data breaches. If AI-based systems are not developed, operated and tested according to uniform safety standards, they can affect the safety of products and services.

To counteract these challenges, the European Union (EU) presented a draft law for the EU AI Act in 2021, which aims to regulate AI. In June 2023, the EU Commission and EU Parliament were able to agree on a proposal and are currently negotiating its implementation with the EU member states. As an important factor for AI certification and assurance, the AI Act is also of central importance for the Innovation Park Artificial Intelligence, which is building Europe's largest ecosystem for AI development. "In our Ipai ecosystem, we want to promote AI applications that are not only innovative and efficient, but also safe and ethically responsible. A practical understanding of the EU standards from the AI Act for AI safeguarding helps us and our member companies to take all the necessary precautions," emphasizes Moritz Gräter, CEO of Ipai.

In preparation for the upcoming EU AI Act, the Fraunhofer Institute for Industrial Engineering IAO and the Fraunhofer Institute for Manufacturing Engineering and Automation IPA have therefore examined the perspective of companies. The research team recorded the current status of legal regulations on AI protection. Based on the results of interviews with experts, the team also formulated requirements on the part of companies, research and educational institutions for the implementation of safeguarding and certification processes for AI systems.

Lack of requirements for AI protection as an uncertainty factor for Company

According to the current draft legislation for the EU AI Act, AI applications are to be categorized into different risk levels and subject to different requirements. Operators of high-risk AI applications will be obliged to check their conformity with these requirements in a self-assessment and can then use the CE seal as a certificate.

Although these requirements convey very clearly what AI use in compliance with the EU AI Act should look like, it is currently still unclear how this can be achieved. There is currently a lack of concrete measures for checking the requirements. "Companies have difficulties, for example, in assessing under what circumstances their AI application is transparent enough or what error rate is tolerable," explains Janika Kutz, team leader at the Fraunhofer IAO's Cognitive Service Systems Research and Innovation Center KODIS. There is also concern that the effort required for certification will exceed the resources of start-ups and small and medium-sized enterprises in particular. It is feared that legal expertise will be required to implement requirements correctly and that compliance will increase development times and costs so that European companies will not be able to keep up with international competitors.

Companies formulate clear requirements for AI certification

An important result of the interviews is that certification must be feasible for companies of all sizes. Securing and certifying every use case is costly and resource-intensive, which is why companies have clear requirements for regulations on AI security. Factors such as the transparency and feasibility of certification processes, clear roles of authorities and institutions and the preservation of innovative capacity are highlighted as particularly important. "The companies surveyed agree that AI certification should always focus on the added value for end users," says Prof. Dr. Marco Huber, Head of the Cyber Cognitive Intelligence department at Fraunhofer IPA, summarizing the results of the interviews.

External support services for companies are in demand

Based on the statements of the interviewees, most companies do not appear to be sufficiently prepared for the upcoming regulations of the EU AI Act. Companies can benefit from information transfer, knowledge transfer and networking and are also interested in individual consulting services as well as practical methods and tools to support the safeguarding and certification of AI-based systems. Through the ongoing exchange between regulatory authorities, industry, research institutions and the general public, a comprehensive understanding of the opportunities and challenges of AI use can be developed. This will lead to the development of AI systems that are more effective, safer and more practice-oriented.

Source: www.ipa.fraunhofer.de 

"After the merger with Forterro, we took the opportunity to make our business resilient while adapting it to the needs of our customers," said Nadeem Ahmad, Managing Director of Myfactory. "We will continue on this path in 2024 with a consistent cloud strategy that focuses on our customers' progress."

Myfactory presents a new market and product presence characterized by a modern and progressive appearance and acts as a trailblazer into the cloud. The new features underline the affiliation with Forterro and position Myfactory as a modern cloud ERP solution in the Swiss market. Highlights of the innovations are:

Appearance:

The new logo, which consists of a yellow dot and a stylized arrow. This symbol embodies the commitment to support users in the best possible way with the ERP solution.

User interface:

As part of the comprehensive rebranding, the user interface of the Myfactory ERP cloud solution was also fundamentally revised and now presents itself in a modern look & feel.

Ease of use:

The revised user interface is characterized by an even more user-friendly design, which significantly simplifies navigation and use in all modules.

Customization options:

The adaptability that characterizes Myfactory Cloud ERP was further optimized during the revision. Customers can now adapt the solution even better to their individual requirements.

Data visualization and analysis:

The integrated dashboards have been enhanced to provide customers with a clear overview of key metrics and enable quick analysis for targeted decision making.

The Myfactory Cloud ERP user interface will be available to all customers in the public cloud in the first quarter of 2024.

Source: www.myfactory.com 

The biotech company CSL officially opened its office at the beginning of November in the premises of the Switzerland Innovation Park Basel Area on the Novartis Campus, a meeting place for biotech and healthcare pioneers. This is a key milestone in strengthening CSL's R&D network in Switzerland. It enables flexible and activity-based working and taps the region's great potential for collaboration along the drug development process.

"With this move, we are not only expanding our long-standing strategic partnerships with key biotechnology players in Basel, but also securing access to the region's talent pool and exploring further opportunities for collaboration," said Emmanuelle Lecomte Brisset, head of Global Regulatory Affairs at CSL, who is responsible for the work to strengthen CSL's R&D presence in Switzerland.

The contract with the operator Switzerland Innovation Park Basel Area covers 18 workstations on the Novartis Campus in Basel.

Christof Klöpper, CEO Basel Area Business & Innovation, is delighted about the new addition: "We are proud that such an important life science company as CSL is now part of the community in the Switzerland Innovation Park Basel Area. This is a tremendous enrichment for the Basel Area innovation ecosystem and biotech clusters."

The Switzerland Innovation Park Basel Area is part of the Switzerland Innovation network of science parks and comprises three locations: Allschwil, Jura and Novartis Campus in Basel. Its focus areas are biotech, medtech, digital health, health tech and industrial transformation. Tenants will have access to infrastructure, a community of great talent, and a wide range of services. Around 510 people from 74 companies and 12 research groups currently work at the Basel Area Park, which is managed by Basel Area Business & Innovation.

CSL, with its business units CSL Behring in Bern and CSL Vifor in Zurich, has a healthy and thriving R&D presence in Switzerland with well over 500 employees who are continuously expanding their network and long-standing collaborations with renowned academic institutions and life science organizations in Switzerland and Europe to contribute to the company's global strategic goals.

Source: www.cslbehring.ch 

Photovoltaic façades can cover up to 10 % of Switzerland's electricity demand in the future. Switzerland is one of the countries with the most experience in PV façades, both in the production of modules and in their application. In contrast to roof systems, however, the expansion of façades is currently below its potential. One reason for this is the lack of standards. Swissolar is now remedying this situation with a new document that simplifies the planning and fire protection verification of ventilated façades and is thus intended to facilitate the construction of PV façades. 

Excellent to moderately suitable facade surfaces in Switzerland have a potential of about 17 TWh of annual production, of which about 40 to 50 % is likely to occur in the winter half-year. PV facades thus have the potential to meet up to 10 % of Switzerland's electricity demand without taking up undeveloped land. 

On roofs, it is clear how PV systems can be built as safely as possible in terms of fire protection. For this purpose, there is a state of the art paper from Swissolar, updated at the end of 2022, which refers to the "Fire Protection Leaflet Solar Systems" of the Association of Cantonal Fire Insurers (VKF). This state of the art does not yet exist for façade systems, since the basis for the creation of such a document must first be tested and verified by means of elaborate fire tests. 

With the new transitional document "Planning and fire protection verification of rear-ventilated PV façades", Swissolar increases the planning security for building owners and planning offices with a procedure that is coordinated throughout Switzerland. At the same time, this ensures safety in buildings.

First Switzerland-wide vote for fire protection verification for PV facades

The document was developed by Swissolar in collaboration with the VKF, the building insurances of Bern and Zurich (GVB / GVZ) and with various experts from the fields of photovoltaics and fire protection. It provides a system categorization for buildings of medium height (11 to 30 meters) and high-rise buildings (30 to 100 meters). The categorization shows under which conditions PV facades can be built today without object-specific fire tests. In these cases, an argumentative verification procedure is now used. In this process, specifications are made for PV modules, cable routing, fire protection measures and other topics, which were derived from previous fire tests as empirical values. 

Numerous building owners are already planning and building PV façades today and thus making an important contribution to the energy transition. This document provides them with a concrete, usable solution until the basis for a state of the art paper has been developed. The binding state of the art paper will be developed by Swissolar together with PV and fire protection experts and in exchange with the VKF and published in autumn 2024.

You can find the mentioned documents here: www.swissolar.ch

Source: www.swissolar.ch 

Team Switzerland has finished the prestigious European Cyber Security Challenge (ECSC) 2023 in Hamar, Norway, in second place, marking a milestone in its participation in international cyber security competitions. It is the highest placing ever achieved by a Swiss national hacking team.

The event, which took place over three days, pitted Europe's best young cyber talent from 28 countries against each other in a series of complex tasks. Participants had to solve security-related tasks from areas such as web security, mobile security, crypto puzzles, reverse engineering and forensics, earning points for their solutions. The victory went to Team Germany, with Denmark coming in third.

Team Switzerland, which competed under the name "Team /mnt/ain (m0unt41n)" and is made up of a group of the country's best young hackers and security experts, demonstrated remarkable skill and perseverance throughout the competition. It showed a consistent performance, but the decisive factor for the good final result was its strong strategic skills and great composure under pressure. "This victory is not only due to our technical skills," explains Nicola Bühler, the team captain. "It is equally an expression of how we came together as a team, supported each other and stayed focused under great pressure. I'm proud of every team member."

Team coach Marc Bollhalder highlighted the significance of the excellent final result: "Second place at ECSC 2023 is a testament to the talent and potential we have in Switzerland in the field of cybersecurity." He added that the Swiss team's success will not only serve as an inspiration for budding cybersecurity experts in this country, it also underscores the critical importance of cybersecurity skills in an increasingly digital world and the need for continued investment in this area. "It's important that we continue to nurture and support these young talents to secure our country's digital future."

Source: www.swiss-hacking-challenge.ch 

The audit and consulting firm Deloitte Switzerland achieved net revenue of CHF 597.2 million as of May 31, 2023 (+ 9.2%). Very sophisticated and often technology-intensive, interdisciplinary services with high added value that offer companies sustainable and future-proof solutions are driving growth.

All of the company's business areas and all sectors contributed to the positive financial results. Deloitte's management consulting services grew at an above-average rate, further consolidating the company's position as Switzerland's largest management consultant, according to the company's own statements. The Audit & Assurance business unit also recorded significant revenue growth.

Steep growth course

"Deloitte Switzerland remains on a steep growth trajectory. The past financial year was characterized by a deteriorating economic environment, increasing geopolitical tensions and a dried-up labor market. Despite this difficult environment, we managed to successfully support our almost entirely internationally active clientele, optimize our service portfolio, gain market share and create over 300 additional jobs," says Reto Savoia, CEO of Deloitte Switzerland.

Deloitte serves clients from all major industries. Banks and insurance companies remain the most important sector, followed by life sciences.

Commitment to customers and employees

Demand was particularly strong for support with technology-driven business transformations, cyber resilience, issues around the future of work, all aspects of cloud technology, and transactions. There was also strong demand for services in the area of sustainability and in connection with regulatory issues.

Deloitte says it wants to play its part in making Switzerland fit for the future. With its holistic approach, the company helps its clients to achieve sustainable growth and to face the current and sometimes very complex challenges, according to the statement.

Multidisciplinary model continues to be successful

"Thanks to our established and extremely successful multidisciplinary business model, which bundles all relevant industry and professional expertise in our company, we are always able to offer our clients the best possible services," says Reto Savoia.

Ongoing investments in the development of Deloitte's professionals include a focus on climate, sustainability and ESG reporting to help clients provide transparent, reliable and meaningful information that meets the evolving needs of different stakeholders.

Although alignment with recent international and EU regulations is still pending, it is already clear that the number of companies subject to disclosure requirements and the scope of reporting will increase significantly. "We expect the demand for these specific audit and advisory services to multiply within a few years," says Reto Savoia.

Fewer emissions and more commitments

Deloitte is actively engaged in climate action and driving positive change to meet the Paris Climate Agreement's greenhouse gas emissions reduction targets and has renewed its commitment to environmental sustainability, the company further announces. At the heart of this, it says, is the WorldClimate-initiative, which bundles ambitions in this area. This appears to have paid off: Despite an increase in emissions from business travel in the year under review, which was due to some pent-up demand after the pandemic, total emissions per FTE fell by 23 percent compared with pre-pandemic levels.

In terms of supply chains and procurement, Deloitte is committed to developing sustainable practices. By 2025, two-thirds of global suppliers are expected to follow science-based climate targets. In addition, specific sustainability-related clauses would be integrated into all supplier contracts. Business travel, the second largest source of emissions, would be reduced wherever reasonable and possible and optimized for sustainability through a dedicated system, Deloitte added. The company has also introduced various initiatives to raise employees' environmental awareness and established a network of more than 100 so-called "climate champions" who are committed to sustainable projects.

At the center of the company's social commitments is its own WorldClass-initiative. In the 2023 financial year, Deloitte Switzerland positively influenced the lives of 22,913 people as part of this initiative and invested CHF 1.35 million. Over 500 employees volunteered more than 7,000 hours at company expense, particularly in education.

Commitment to diversity and inclusion

Deloitte Switzerland says it attaches great importance to the development and well-being of its employees. In the 2023 financial year, a total of 962 new employees were added. Particular attention was paid to employee diversity, with the proportion of women increasing by a further three percentage points to 41 percent. The average age remained at 35. Deloitte employs people from 72 countries.

The company also promotes an inclusive culture through a variety of initiatives such as advancement programs, mentoring, and networking opportunities aimed at further improving the gender balance and specifically promoting the careers of women. Deloitte also lives a strict equal pay policy, which is confirmed by annual internal assessments and external validations.

Source: www.deloitte.com 

The dietary habits of the population have the greatest influence on environmental pollution, with a share of 28 percent, compared with other environmental impacts. A quarter of this impact is due to avoidable food losses, where mandatory quality standards play a significant and equally problematic role for producers. These standards specify what vegetables, fruits, and potatoes must look like to be sold at retail. These rules often exist because of consumers' high expectations for the outward appearance of food products. The recent study at HWZ at least partially refutes this assumption.

Three Spar stores tested how customers reacted to unconventionally shaped potatoes - whether because they were too big, too small or misshapen. During one week, these potatoes were sold at a discount of CHF 0.30 per kilogram, or about 10 percent, in two stores and at the same price as the normally shaped potatoes in another store. During the second week, attractively designed "nudges" in the form of three different posters were used to draw attention to the deviations from quality standards and the associated food waste.

Shaped by nature

The results of the study are surprising. Even without a discount, 16 percent of customers purchased the non-standard potatoes, compared to an impressive 77 and 86 percent with a 10 percent discount. The use of specially made "Nudge" posters led to even higher uptake in two of the three stores. Even without a discount, a quarter of customers reached for the potatoes that would otherwise have become food waste. A poster that read "shaped by nature" and featured two cutely illustrated potatoes achieved the greatest positive change.

Combating waste with information

The operator of the three Spar stores, Hans-Ruedi Schnellmann, assessed the experiment as extremely valuable. He emphasizes: "It is important to inform consumers that not everything that is harvested has to meet exact standards, as is usually found on the supermarket shelf. The results clearly show that there are still important challenges ahead on the topic so that food waste can be reduced sustainably."

The author of the bachelor thesis at the HWZ, Sarah Handschin, says about the motivation for her study: "It has always been incomprehensible to me why edible fresh products are wasted because of their outward appearance. The experiment clearly showed me that the current standards still need to be adapted."

Dr. Stephan Feige, Head of the Authentic Branding Unit and supervisor of this study at the HWZ, appreciates the results of this project and sees opportunities arising from the clear findings: "We will continue the project with a follow-up study, as it still requires a lot of persuasion and positive examples to address the problem of food waste on a broad scale. There are many product categories where there is still significant potential to reduce waste."

Sarah Handschin's study provides valuable impetus for avoiding food waste and shows easily implementable ways in which products that deviate from traditional quality standards can be successfully sold at retail with creative advertising and information campaigns. Although the content of this pilot study focused on potatoes, the results to date already point in the right direction, which will now be fleshed out with further studies and a broader data base. The aim is to develop a "tool box" that can then be used specifically to combat food waste in various product categories.

Source: www.fh-hwz.ch 

CONTEXT ChannelWatch is one of the largest online surveys for IT resellers, with more than 7,000 partners participating regularly. The survey provides insights into reseller buying intentions and decisions, as well as industry trends and business issues facing the IT ecosystem. As part of the survey, resellers in each country nominate their distributors for the CONTEXT ChannelWatch "Distributor of the Year" Awards. 

Patrick Zammit, President, Europe & APJ of TD SYNNEX, said, "It is a great honor to be recognized as CONTEXT European Distributor of the Year for the fourth year in a row. We would like to thank all our partners for their trust and support in helping us achieve this valuable recognition. Every TD SYNNEX employee is focused on creating the best end-to-end customer experience in our industry, driven by the will of continuous improvement in the areas of technological specialization, operational excellence and digital innovation. For this reason, it is especially gratifying to see TD SYNNEX recognized in so many categories this year. We thank CONTEXT for coordinating the survey, which provides us with valuable insights to continuously improve."

Howard Davies, CEO and co-founder of CONTEXT, said, "Congratulations to TD SYNNEX for winning the CONTEXT ChannelWatch Distributor of the Year 2023 Award. It is a fitting recognition for the outstanding work they do for their resellers. Distributors play a critical role in the IT channel, and TD SYNNEX stands out from the crowd as a role model in a highly competitive sector."

Below is the complete list of awards received by TD SYNNEX for Europe:  

Overall Europe:

Distributor of the Year

Best Audio-Visual Distributor

Most Innovative Distributor

Best Logistics Distributor

Best Cloud Distributor

Source: www.tdsynnex.com 

The debate between paper and display used to be an endless one. With MyXPert's electronic paper solutions, no one has to choose anymore. This power-saving display technology is ideal for industrial use without losing the advantages of paper.

The innovative solution is based on tiny microcapsules containing electrically charged black and white pigments. Depending on the voltage, these can be brought to the surface to create an image. Colors are made possible by colored filters placed over the microcapsules.

The technical highlights of the MyXPert ePaper display solution are good readability, power saving, flexibility, cost saving (reduced downtime and low material consumption) and automation (high quality software for centralized communication and updates).

The versatile application areas of the MyXPert ePaper Displays are almost unlimited. They range from displaying production status and progress, inventory and logistics information, to alarms and notifications when problems occur. In addition, they can be used for door signs with changing room occupancy information for conference and meeting rooms, digital guidance systems in public buildings and companies, and public information displays in the tourism and marketing sectors.

MyXPert ePaper Displays redefine the future of digital display technology.

Source: www.mysolutions-group.com 

Crime on the Internet is growing. Among other things, "ransomware attacks" regularly cause great concern. In such attacks, hackers use malware to steal company data and encrypt it. They then demand a high ransom for the decryption - anyone who does not comply must expect the stolen data to be published.

Cyber security experts from the Lucerne University of Applied Sciences and Arts (HSLU) are also aware of the increasing risks of such attacks. In collaboration with the game designers from Fabula Games, they have therefore developed a free online game to raise awareness among employees in companies. It is available free of charge on the information platform of "eBanking - but secure!" (EBAS) information platform, which the HSLU operates as a service for banks and companies.

Humans represent the largest gateway of entry

Oliver Hirschi, lecturer at the Department of Computer Science at HSLU and co-developer of the game, explains: "The biggest gateway for ransomware attacks is the human being. Among other things, we have to start there." Quickly, you click on a link in a seemingly trustworthy email and you open an attachment to a fake website. Through this gateway, criminals subsequently manage to obtain confidential data or install dangerous software on the device. "These attacks are very professionally engineered these days - detecting them is becoming more and more challenging. That's why employees need to be better sensitized and trained," says Hirschi.

Playing for better protection

Hirschi and his team deliberately chose an interactive approach that differs from a pure information campaign. In the game, you find yourself in a supposedly everyday office situation - but subsequently become the target of cybercriminals. The task is to recognize the ransomware attack as quickly as possible and react correctly. The player is confronted with various decisions. Those who successfully click through all the tasks receive a personal evaluation at the end and further information about protection against hacker attacks. The game can be used by companies as desired and integrated into awareness campaigns.

Source: www.hslu.ch 

Additional services such as the IBAN Name Check, which highlights discrepancies between the payee's name and the IBAN, are designed to reduce the number of errors in transfers. The introduction of instant payment is not trivial for banks and has far-reaching effects on their IT infrastructure.

Instant Payment is one of the main topics at this year's Swiss Payment Forum. While Christian Fink (van den Berg) focuses on the developments in the EU and Switzerland, Daniele Astarita (ACI Worldwide) gives an insight into worldwide instant payment projects and Patrick Juffern (INFORM) shows the security risks and risk assessment of financial service providers in the EU.

The two-day conference will also cover topics such as the latest payment technologies, including embedded payments and digital wallets, security standards in payments and sustainable finance. Furthermore, regulatory changes as well as trends in cryptocurrencies, digital payment options such as the digital Swiss franc and the role of payments in the metaverse will be discussed.

In over 10 years, the Swiss Payment Forum has established itself as an industry meeting place. As a central information and discussion event, the conference offers excellent opportunities to obtain information from various presentations and secure valuable contacts.

Source: www.swisspaymentforum.ch 

"Just by looking at the example of groundbreaking AI innovations such as Large Language Models (LLMs), you can see how fast technological development is happening these days: one revolution is literally chasing the next," said Markus Haller, CEO and CTO of Asseco Solutions. "This has a striking impact on the business models of many companies. Let's just take a look at the production halls: In the very near future, where a classic machine still stands today, there could already be a plant at work that, with the help of AI, not only intelligently adapts its manufacturing methods to new conditions, but perhaps even actively generates suggestions as to how the production step itself should be overhauled for optimization. ERP systems must also be able to cope with this ongoing and rapid development of technology."

As the backbone of all corporate processes, they must be able to adapt quickly to ever-changing requirements. And offer users opportunities to process their daily tasks with unprecedented speed, thus increasing the overall efficiency of the company. Haller adds: "With APplus 8, we are meeting this need: our new software generation offers users focused, guided processes that can be adapted as easily as possible to ever-changing requirements. At the same time, in times of mobile working models, they offer the freedom to be productive from any location and device - without any compromises in managing daily tasks."

The new Flow Mode: efficiency meets individuality

APplus 8 has a completely new operating concept that offers users the choice between two modes of use depending on the task: the new Flow Mode and the proven Classic Mode. Flow Mode focuses on the specific process. Based on a structured interface, it guides users step by step through the processes to be completed. Only the information that is actually relevant for the current task is visible. As a result, potential sources of error are displayed and the clarity of the process is optimized. In this way, users can process central ERP workflows with significantly greater speed and efficiency than is possible in the traditional way.

For maximum flexibility, the processes can be adapted precisely to the requirements of the company and the wishes of the individual user using the "APplus Board Designer" and "APplus Process Designer" tools, both at the interface level and at the process and logic level. Customization is done on a configuration basis. To cover larger processes, companies can also access tried-and-tested process templates in the new APplus Best Practice Hub.

Two usage concepts, greater flexibility

In addition to the Flow Mode, the Classic Mode is equally available. It offers users the proven data-centric usage approach with access to all relevant data at all times. Tasks can thus be processed in a sequence in the system. The user decides for himself which step is required next. This enables users to work effectively with maximum degrees of freedom.

Both modes of use coexist in APplus 8. Ralf Bachthaler, CSO of Asseco Solutions, explains: "Users can switch back and forth between Flow Mode and Classic Mode as needed, so that they can choose the mode that is most suitable from their perspective, depending on the process step. For example, a user may start an order in simple Flow Mode and switch to Classic Mode as needed to verify a required piece of information in inventory before he or she finalizes the order in Flow Mode. Such a combination of process-centric and data-centric approach is an absolute first in the ERP world - and a real efficiency booster."

ERP - "Everywhere

The ease of use of Flow Mode is due not least to its clearly structured interface, consisting of the so-called "APplus Flow Boards". Depending on the device used, these boards automatically adapt to the size and resolution of the screen. In this way, they also enable the processing of complex ERP processes on mobile devices with the full range of functions, without the need for a separate mobility app. This makes APplus 8 particularly well suited to today's flexible mobile working models.

With intelligent process automation against time-consuming routine

The business processes are supported with innovative artificial intelligence. Among other things, APplus 8 offers the possibility to implement intelligent process analyses. In this way, processes are identified that are usually always processed in the same way, such as the ordering of a specific item in an item group. If desired, the AI then offers the option of automating this process in the future, thus relieving employees of time-consuming routine tasks. Projects that have already been implemented have shown that it is not uncommon for up to 30 percent of the work steps to be automated in this way. In turn, employees can use the free capacities thus gained to devote themselves to exceptions and special cases with particular care.

Source: www.assecosolutions.com