Language technologies and analysis in the banking sector

According to a recent survey by Spitch AG, voice technologies are becoming increasingly important for customer experience management in the banking sector. Spitch AG, together with the British Banking Association (BBA), conducted a survey on the use of speech technologies during a recent webinar. A few results from this survey:

Of the more than 50 respondents, including nearly 30 percent from Switzerland, 54.6 percent plan to implement various voice analytics options to improve customer experience management between 2016 and 2017 and are already reviewing proposals and offers. When asked about the most promising application area for biometric voice solutions for banks, 40 percent cited significant improvements in security and fraud prevention through voice recognition.

Another 40 percent saw an optimization of the service quality in the foreground. The remaining participants named cost savings as an important criterion.

Spitch will be hosting a "Vision 2020 Conference on September 22, 2016. Participants can register at this email address:  info@spitch.ch