Customer Management at Xerox
Gartner has positioned Xerox in the January 2016 Leaders Quadrant for Customer Management Contact Centre Business Process Outsourcing for the fourth consecutive year.
The Gartner Magic Quadrant evaluates organizations based on their strategic objectives and their ability to achieve those objectives.
Approximately 52,000 Xerox call center agents implement and manage more than 2.5 million interactions every day in more than 170 locations. Customers include some of the world's most prominent brands.
The company provides services to a wide range of industries, including technology, communications and finance, as well as travel, retail, education, government, pharmaceutical and healthcare.
Managed Print and Content Services (HTML)
Gartner examined the growing importance of Managed Print Services (MPS) in conjunction with Managed Content Services (MCS) at Xerox, which are closely tied to MPS. The focus is on intra-enterprise communications. Xerox was again ranked as a leader among MPS and MCS providers in 2015 in the areas of 'Ability to Execute' and 'Completeness of Vision'.
According to Gartner, Xerox solutions offer a broad range of customers, connecting even far-flung locations. As a result, global enterprises must not only have the expertise to deliver the MPS and MCS they need today, but also the insight, initiative and resources to prepare for tomorrow's systems.
Vendors such as Xerox typically extend their comprehensive MPS offering with a wide range of other value-added services.
http://www.xerox.de
