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Issue 3/1997
Receive the German-language trade journal "MQ Management & Qualität", issue 3/1997, as a PDF download with the following table of contents:
Economy
Increasing the value of the company as a measure of entrepreneurial activity
Shareholder value: an end to mass psychosis?
Improve service quality - instead of laying off staff!
Potential for improvement
Topic of the month
Quality management systems in the insurance industry bring double benefits
Oscar Schönbächler, Matthias Kuss, Roland Betschart
The benefits of environmental management systems from the bank's point of view
Markus Nöthiger, Olivier Jaeggi
self assessment
Analysis of the initial state of the QM system
Franziska Blindow-Pretti, Urs Füglistaller
Rubrics
Editorial
Q-International
SAQ training and further education
Magazine
Partner for your quality
Preview
Strategy & Organization
The importance of legal compliance in environmental management systems
Hans U. Liniger
Certification of safety management systems
Total Quality Management in a property management company
Andrew Pira
Core processes
Customer-oriented process organization and flexible modular product standardization, Part 2
Werner Schölling
Quality system according to ISO 9001 - Experiences from a network model
Jürg Häusler
Mobilization
P.U.M.A.S. - A Five-Point Program for Moderation
Constantine Peer
Employee leadership and quality management, 2nd part
Walter Wintersteiger
Category: Single issues
