Receive the German-language trade journal "MQ Management & Qualität", issue 11/1999, as a PDF download with the following table of contents:
"Driving change is a constant challenge with demanding persuasion".
Karl A. Müller, Stuart D. G. Robinson
From safety management to a competence-promoting safety culture
Cuno Künzler
Now it's time to get serious about safety
Roland A. Simonet
Why one El is not always like another
Christian Gazzarin, Jakob Koster
"When employees were able to help design their processes, the acceptance of QM improved."
Andreas Bernhard Soliva, David Hari
Also in health care: A long road to quality
Martin Patzen, Ulrich Wagner
Also in the sick helmet: Audits and Seif Assessments show systematic potential for improvement
Achim Clemens
With internal audits to process orientation
Peter Fries
Environmental management systems in public administrations bring multiple benefits
Rainer Züst
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