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Issue 2/2002
Receive the German-language trade journal "MQ Management & Qualität", issue 2/2002, as a PDF download with the following table of contents:
M■Q FOCUS
Where the CRM journey is headed
The courage to take the first step
CRM systems are a means to an end
The art of customer service
CRM brings order to sales
The Relationship Box
M■Q REPORTS
Human resources in the knowledge society
Women are in demand
SAQ/Neosys AG
Association news
M■Q LUPE
Customer proximity for financial service providers
Desire and reality
M■Q DOSSIER
Six Sigma
The pragmatic way to best performance
Management Concept Six Sigma
M■Q RUBRICS
Marketplace
Flash
Scene
Meetingpoint
Job market
MQ News
Newsletter
Agenda/Preview
Category: Single issues
