Issue 5/2003

M■Q Flash

Mood more important than capital
ESPRIX Forum 2003 with Klaus Kobjoll.

M■Q Business Excellence

Human FMEA
Avoiding human errors of action. By Prof. Ekkehard Frieling et al, University of Kassel

How the spark ignites
Value and Integrity Management with EFQM. By Curt Rohde, Bickmann & Collegen, Hamburg

Long or short leash?
Quality assurance in the outsourcing sector. By Pascal Schoch, Aspectra AG

SAQ / Neosys

Association news

M■Q Forum

EFQM (4) - Too theoretical for practitioners?
Readers comment.

M■Q Workshop

17. control
Products, systems and services for quality assurance. MQ own report with product news

Strengthened trust
Road traffic offices rely on public management. By Werner Erzer and Peter C. Wehrlin, Kt.Solothurn/Kt.Thurgau

Time to rethink
In three steps to the required information. By Kurt J.Gailer, KW+P Informatik AG

The Winning Team
Why are some teams more successful than others? By Andreas Bachofner, ReInforce Consulting GmbH

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