Issue 5/2004

M■Q Flash

Decide (more) emotionally
Maja Storch in conversation. By Hartmut Volk, business journalist, Bad Harzburg

M■Q Business Excellence

The Q representative - pilot on difficult terrain
Quality management in social institutions. By Rolf-Joachim Heger, SPI Foundation Berlin

Quality is in the mind
Planning internal quality seminars. By Stephan Riechmann, Q Manager Hamburg

The workplace becomes a place of learning
Employees as a learning community. By Götz W. Werner, dm-drogerie markt, Karlsruhe

M■Q Workshop

The almost perfect watch
DFSS Design for Six Sigma at IWC. By Kilian Eisenegger, IWC Schaffhausen

The 18th Control
Leading international trade fair for quality assurance. MQ own report

SCS calibration laboratory for inclination measuring instruments
75 years Wyler AG. MQ own report

Everything at a glance
Elimination of error causes (3). By Stefan Menzi and Remo Ley, Synprovis GmbH, Basel

Uncovering potentials
Complaint Management. By Volker Vierecke, Carmen Engelbach, Babtec GmbH Wuppertal

SAQ / SAQ-QUALICON AG

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