Skip to content 
Issue 6/2004
Receive the German-language trade journal "MQ Management & Qualität", issue 6/2004, as a PDF download with the following table of contents:
M■Q Flash
A cultural learning process
New Public Management in the Federal Administration. MQ interview with Dr Peter Hablützel, Director of the Federal Personnel Office, Bern
M■Q Business Excellence
There is no going back
Perspectives of New Public Management in Switzerland. By Thomas Bichsel, PuMaConsult GmbH, Bern
Competition instead of privatisation
Benefit production in USA municipalities. By Alexander Wegener, University of Potsdam
Offices adé
Leadership training to become a public manager. By Prof. Dr Norbert Thom and Dr Adrian Ritz, University of Bern
What do the citizens get out of it?
Certification of the administration. By Urban Lengwiler, Jean-Pierre Sutter, OBT AG St.Gallen
Can the state work efficiently?
Quality Management Compensation Office Basel-City. By Mike Oberholzer, Basel City Compensation Office
More coincidence than planning?
Innovation management for services. By Prof. Dr. Manfred Bruhn, University of Basel
arenapublica
International platform for public services. MQ own report
M■Q Workshop
Quality for 700,000 customers
Quality Management Water Supply Zurich (WVZ). By Beni Krieger, IQS AG Zofingen
Speedometer in the company
Rating the rating software. By Oliver Everling, Everling Advisory Services Frankfurt/Main
SAQ / SAQ-QUALICON AG
Association news
Category: Single issues
