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Issue 12/2003
Receive the German-language trade journal "MQ Management & Qualität" in the 12/2003 issue as a PDF download with the following table of contents:
business excellence
The customer barometer
Vain sunshine or violent squall? Dominik Georgi, University of Basel
Risk Management
The new normative basis ONR 49000ff. Bruno Brühwiler, Euro Risk Limited Zurich
When transparency undermines itself
Open ratings can create disincentives. Christian Schmid, St.Galler Kantonalbank
Qualified rating
Criteria for credit assessment. Ottmar Schneck, Reutlingen
Company-wide risk management
Past and future under control. Patric Imark, Colin Forrest, SAS Institute AG, Brüttisellen
Modern safety thinking
Basel II: Challenge for IT Security. Marco Marchesi, Ispin AG, Bassersdorf
M■Q Forum
EFQM (10) - Hands off Excellence!
M■Q Workshop
Occupational health and safety management in the company
Standardised or company-specific? Thomas Langhoff, Karl-Heinz Lang, prospektiv Dortmund, ASER e.V. Wuppertal
Safety-conscious employees
Knowledge transfer of the winning kind. Robert Ulmann, Swiss TS, Wallisellen
Every accident is one too many!
Schurter AG: Occupational safety and health protection. Barbara Linz, Schurter AG, Lucerne
On the same wavelength
Turning corporate goals into employee goals. Bruno Birri, Management Consulting, Muttenz
Only implemented ideas count
Getting innovation processes off the ground. Alois Stadler, Horw
Service Profit Chaine
Actionable customer segmentation. Karin Jeker, Wolfgang Schweiger, TrustMark CFI, Zollikon
Category: Single issues
