Issue 3/2007

ESPRIX 2007

• Award winner: Swiss Post - Post Offices and Sales (PV) Attractive, customer-oriented, economical
• Helvetia Insurance quality and service offensive
• BAER AG Sustainably successful

BUSINESS EXCELLENCE

• Do, live and measure Where is quality management heading? Interview with Prof. Tilo Pfeifer and Prof. Robert Schmitt
• "Route classique" or "Route alternative"? ESPRIX: Different routes lead to Lucerne By Felix Horner
• Japan's recovery has a name By Ernst C. Glauser and Hans-Peter Pfister
• Tools for Excellence GOA-WorkBench for vocational training By Julius Thomann

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• How good is your logistics? Standard for logistical quality assessment By Torsten Schulz
• Management system in the fire service Seal of quality for fire brigade-owned company By Markus Schardt

QUALITY ASSURANCE

• Blended Learning Methods in Coordinate Metrology By Claus P. Keferstein and Michael Marxer
• Software Quality - A Myth? Method for fact-based decisions By Hans Sassenburg

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Meetingpoint
• Jobs
• Marketplace