Issue 9/2008

FLASH

• Hidden Champions Consistently going your own way By Hartmut Volk

BUSINESS EXCELLENCE

• SMEs set standards Professionalisation of CSR commitment By Janine Rehfeldt
• Success thanks to GOA WorkBench Quality as a management and leadership culture By C.-Andreas Dalluege, Hans-Werner Franz and Christian Hausmann
• Principles of Excellent Leadership Excellence Begins in Management By Martin Cremosnik
• If you do it, then do it right ... Quality management system according to ISO 9001 By Josef Flühler

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• The 8D Method Building Block of Risk Management By Hans-Georg Köglmayr, Markus Boch, Michael Gassner, Ronnald Schneider and Susanne Weinert
• The end of paper? Document Management By Marc Ziegler
• Validation according to Part 11 FDA-compliant eDoc management By Karin Christensen
• Software Test Management DMS - Methods and Tools By Thomas Wolf
• Safe on Road and Rail 10th Dangerous Goods Day Switzerland in Basel By Martin Grether

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Books
• Marketplace
• News