Issue 4/2013

FLASH

• Robust in Change ESPRIX Forum for Excellence 2013 By Hans-Henning Herzog

BUSINESS EXCELLENCE

• Lean Development Product creation without waste By Ruedi Graf and Robert Ulrich
• The customer - idea supplier No. 1 Idea management via social media By Benjamin Morgenstern and Matthias Nolden
• The Challenge of Complexity Prof. Laurent Carrel, Geneva, in conversation By Hartmut Volk
• KVP keeps trucks moving Special software for Thomann Nutzfahrzeuge AG By Ueli Eigenmann
• Therapy for quality management Processes at the Paraplegic Centre Nottwil By David More
• Behavioral Branding Employees as Brand Ambassadors By Caroline Haeller

MANAGE RISKS

• Accurate maturity measurement Developing the right products the right way By Udo Mathee
• Practical processes A question of acceptance By Urs Bosshart and Urs Erbacher
• Energy efficiency in manufacturing Energy management with MES systems By Nadja Neubig

QUALITY ASSURANCE

• Highest precision in the μ-range OPW test and measurement equipment in use By Matthias Holzapfel